Covid-19 – update: Monday 23rd March
If you have booked a stay in one of our Hotels or Inns
In line with government advice about avoiding non-essential, travel, and the increased risk of spreading the COVID-19 virus we have now closed.
If you are due to visit during the closure period, regrettably we have no choice but to postpone your visit with the option to rebook any available date during the next 14 months. We are experiencing a high volume of calls so please email us at firstname.lastname@example.org and we will get back to you as soon as possible. Our team are working as hard as possible to answer all enquires as quickly as we can. We’ll deal with guests in order of their arrival dates (starting with those due to arrive imminently and moving forward). If we haven’t managed to contact you before your scheduled arrival date, you will still be able to rearrange your break. We thank you for your patience and understanding at this time.
For arrivals after the 21st April bookings are as normal at this time.
Important Notice: We would just like to let our guests and customers know that we have scheduled scaffolding to go up for essential maintenance and painting work to our building. This will be going up week commencing 2nd March and may create some disturbance during the weekdays for around 4 weeks. We hope this will not affect your experience with us. If you have any questions please contact us.
The Old Custom House holds prime position on Padstow’s South Quay and is just the place if you love freshly cooked food and drink as you soak in the Cornish seascape. Our menus combine pub classics with enticing specials making the most of the freshest seasonal ingredients. Behind the bar you will find locally brewed beers, west country ciders, fine wines by the glass, classic cocktails and barista coffees.
Renowned for its pretty medieval harbour, fishing boats and famous fish restaurants, a weekend break in Padstow is the perfect Cornish retreat. Unique boutiques, quirky tearooms and boat trips all add to the romance and charm. Our luxury boutique hotel style accommodation offers stylish rooms with views over the estuary and a central location, stepping out into the heart of Padstow.
Our traditional pub offers a superb classic menu in a relaxed surrounding.View our Menus
Each of the 23 en-suite boutique bedrooms have been stylishly decorated, blending character with contemporary design. Bedrooms comprise contemporary en-suite, WIFI and divinely comfortable Vi-Spring beds.Book Now
Love our Pubs and Inns and looking for the perfect gift? No need to look any further!
Purchase gift vouchers from our online shop and have the freedom to use them in any of our Hotels and Inns dotted throughout the South West. These vouchers can be redeemed against food, drink, accommodation or at our St Austell Brewery or Bath Ales Shop and Visitor Centre.
While you're there you could also treat yourself to some merch!
We always hope your experience is an enjoyable one and that we will be welcoming you back soon. To help us know what we did well and to understand areas for improvement please take a few minutes to complete our online Smiles survey. In return your name will be entered into a monthly prize draw to win £250 worth of St Austell Brewery vouchers to spend at St Austell Brewery managed pubs, inns or hotels.Complete the survey
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