The Old Custom House holds prime position on Padstow’s South Quay and is just the place if you love freshly cooked food and drink as you soak in the Cornish seascape. Our menus combine pub classics with enticing specials making the most of the freshest seasonal ingredients. Behind the bar you will find locally brewed beers, west country ciders, fine wines by the glass, classic cocktails and barista coffees.
Renowned for its pretty medieval harbour, fishing boats and famous fish restaurants, a weekend break in Padstow is the perfect Cornish retreat. Unique boutiques, quirky tearooms and boat trips all add to the romance and charm. Our luxury boutique hotel style accommodation offers stylish rooms with views over the estuary and a central location, stepping out into the heart of Padstow.
All of our inns and hotels are temporarily closed due to Covid-19, but we’re hoping to welcome you back very soon.
We’re looking to the future and making plans to reopen our doors when the time is right, based on government advice in the coming weeks.
Things may be a little different for a while, but some things haven’t changed. The safety and well-being of our teams and guests continues to be our number one priority. We’re committed to adjusting to a new way of doing things and we’re putting extra measures in place to ensure a safe experience for everybody. To read more about the steps we’ll be taking to welcome you back responsibly, click here.
We’re currently taking future room bookings for arrivals from 4th July. That being said, we fully understand that flexibility is important at this time, so our cancellation terms have been updated to allow you to book with confidence. Any breaks that are booked with us can be re-scheduled anytime up until 21st December 2021. If you’re unable to commit to a new date straight away, don’t worry. We can book your new stay whenever you are ready – either in the same location, or at any of the other hotels and inns in our collection.
Please browse our website to check current availability and to make any bookings. Alternatively, please get in touch with our reservations team if you have any enquiries: firstname.lastname@example.org. Our reservations team are currently working hard to respond to a very high volume of enquiries so may not respond as quickly as normal. Please bear with us and we promise you will receive a response within five working days.
We are currently working with a limited team and are therefore cancelling bookings on a seven-day rolling basis, to ensure that we’re able to help and support our customers as best we can. If you wish to cancel your booking, please wait until seven days before your arrival date before contacting us. Thank you for your ongoing support and patience under these difficult circumstances.
We look forward to welcoming you back to the Westcountry soon.
Our traditional pub offers a superb classic menu in a relaxed surrounding.View our Menus
Each of the 23 en-suite boutique bedrooms have been stylishly decorated, blending character with contemporary design. Bedrooms comprise contemporary en-suite, WIFI and divinely comfortable Vi-Spring beds.Book Now
Love our Pubs and Inns and looking for the perfect gift? No need to look any further!
Purchase gift vouchers from our online shop and have the freedom to use them in any of our Hotels and Inns dotted throughout the South West. These vouchers can be redeemed against food, drink, accommodation or at our St Austell Brewery or Bath Ales Shop and Visitor Centre.
While you're there you could also treat yourself to some merch!
We always hope your experience is an enjoyable one and that we will be welcoming you back soon. To help us know what we did well and to understand areas for improvement please take a few minutes to complete our online Smiles survey. In return your name will be entered into a monthly prize draw to win £250 worth of St Austell Brewery vouchers to spend at St Austell Brewery managed pubs, inns or hotels.Complete the survey
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