ACCESS STATEMENT FOR OLD CUSTOM HOUSE, SOUTH QUAY, PADSTOW, CORNWALL. PL28 8BL

Introduction

Nestling within sight of the open sea at the mouth of the tranquil Camel Estuary, Padstow, in Cornwall, has always been a thriving fishing port and commercial centre for north Cornwall. At the heart of the town and overlooking the medieval harbour is the Old Custom House hotel, now a stylish and intimate place to stay.

Standing on the quayside, the Old Custom House hotel is still one of the finest buildings in the town. Today it is famous for its fine food, award winning ales, elegant, intimate accommodation and for its luxurious Beauty Studio.

Pre-Arrival 

Directions   
• By road ~ Enter Padstow on the B3276 Wadebridge to Newquay road. Turn off this road and follow the signs to the Town Centre and Harbour.
• The Old Custom House is located just before the harbour on the left hand side of the road.
• Reception is just inside the conservatory.
 
By rail
• The nearest mainline railway station is at Bodmin Parkway, a 40 minute drive from Padstow. 

By air
• Newquay Airport operates scheduled services to London Gatwick, London Stansted, Plymouth, Bristol, Birmingham, Leeds / Bradford, Manchester, Newcastle, Glasgow, Edinburgh and Dublin and many other UK and European destinations. The airport is about 8 miles from the Old Custom House.
 
By bicycle
• Padstow is at the end of the magical Camel Trail, a cycle path which runs alongside the Camel Estuary to Wadebridge and continues to Bodmin. This is an excellent way to travel to Padstow while avoiding traffic congestion and parking charges. 

On foot
• The South West Coast Path passes through Padstow making it very popular with walkers. If travelling from Polzeath and Rock, you can reach Padstow on the regular passenger ferry which crosses the estuary from Rock. 
 
Arrival & Car Parking Facilities 

• Large Pay and Display car park on the Quay-side approx 10 metres from the Hotel entrance.  
• The route from the car park is flat and smooth tarmac.
• Drop off point is at the Hotel Entrance.
• It is on ground level with no steps, stairs or inclines.
• The exterior and the route from the car park is well lit.

 
Main Entrance, Reception & Ticketing Area 

• Reception is just inside the conservatory.
• Adequate lighting in the Reception Area.
• Clear price signage at the Desk.
• Dogs welcome in the Reception & Public Bar.
• Reception is open from 7.30am to 11.00pm
• Flat area with no steps, stairs or inclines within this area. 

 
Public Areas - Hall, Stairs, Landing, Corridors etc 

• Stairs ~ Owing to its unique character the Old Custom House has many stairs & landings making it inaccessible for wheelchair users.  

 
Public Areas - Sitting room, lounges, lobbies etc 

• Owing to its unique character & age the Old Custom House has many stairs & landings making it inaccessible for wheelchair users.

 
Public WCs 

• The WC's are located to the rear of the building on ground level with no steps, stairs or inclines in this area.
• There is a RADAR Locked Disabled WC.  It has an Emergency Pull-Cord fitted.  This is a Unisex WC with Baby changing facilities.
• Measurements for the Disabled WC:
• 455mm WC / 660mm Sink / 915mm Hand-drier / 890mm opening single leaf door.
• Support rails within the cubicle.
• Adequate lighting throughout .

 
Restaurant / Dining Room, Bar & Bar area, Take Away & Cafe 

• The Public Area is split into two sections, an upper & lower by 3 steps.
• The Upper area has the bar located within it.  On request Staff are willing to bring drinks to your table in the lower section.  Please enquire at Reception.
• The Lower Area has the WC's located at the rear.  Dogs are welcome here.
• Guide Dogs and Service Dogs permitted in all sections.
• Lighting is adequate and uniform throughout. 
• Tables and Chairs are moveable.  There is good access throughout.
• Allergies and special dietary requirements are catered for in advance.  Please call Reception to discuss you needs.
• Staff are happy to help when requested.  Waitress service at your table is provided.

Laundry

• None

 
Treatment room/s 

Beauty Studio
• The Old Custom House offers a well equipped Beauty Studio which provides an extensive range of beauty and holistic treatments.
• Open to guests and to non-residents, our Beauty Studio provides an oasis of tranquility where you can indulge yourself in the latest treatments provided by our fully qualified beauticians.
• Owing to the unique nature of the Old Custom House the Beauty Studio is not accessible to wheelchair users.  
• Guide Dogs and Service Dogs welcome.
• Call 01841 532 359 for further information.

 
Leisure Facilities 

• None

 
Conference & Meeting Rooms, Banqueting


• None

 
Clubs & Entertainment 

• None

 
Bedrooms & Sleeping Areas 

• The Old Custom House hotel has 24 bedrooms. As it is an old building, each room has a unique view and dimensions. Please speak to our reservations team to help ensure your room matches your requirements and preferences. 
 

Facilities available in each room:
• En suite bathroom
• Telephone
• Satellite Television
• Tea and coffee making facilities
• Hairdryer
• Room service
 

• We have a number of different styles of bedroom to suit your needs.

 
• Standard singles, doubles, twins, triples - comfortable and stylish rooms.


• Sea view doubles, singles, doubles, twins and triples - comfort and style plus a fantastic view of the harbour or the Camel Estuary.
 
• Superior double and triples with view - spoil your self with added luxury plus the spectacular view.
 
• Superior Family Room with view - our four bedded suite is ideal for a family group.

• Honeymoon suite - the final word in elegance and luxury with graceful decor and the romance of a Victorian bath.
 
• Please note that all rooms are non-smoking. 
 
• We regret we cannot accept dogs in our bedrooms. 
 
• Check-in time is from 3pm on day of arrival.
 
• Please note that the Old Custom House is a popular Inn in the centre of Padstow and guests in some rooms close to the bar areas may experience a little background noise at some times during their stay. If you require a quieter room please speak to reception when making your booking.
• We also have a new self-catering holiday apartment in a barn conversion with views of the Camel estuary.

 
Bathroom, Shower-room & WC [Ensuite or Shared] 

• All rooms are Ensuite.

• Honeymoon suite - the final word in elegance and luxury with graceful decor and the romance of a Victorian bath.

 
Self-Catering Kitchen 

• None ~ for self catering see next section.

 
Caravans, Holiday Homes & Twin Units 

The Barn  
• The Barn is a luxurious self catering apartment in the heart of Padstow, Cornwall.
• Sleeping 4 to 5 people, this modern, well-equipped, first-floor, converted barn is a perfect holiday cottage destination for families or groups of friends.
• Overlooking the Camel Estuary and the harbour, the Barn has an unrivalled central position in the heart of the popular fishing town of Padstow. With private parking and glimpses of the beautiful sea, you are within easy walking distance of Padstow's many pubs, restaurants and shops.
• The newly converted barn is equipped to a very high standard and offers:
• Bedroom 1: a double bedroom with en-suite bathroom.
• Bedroom 2: a family bedroom (double bed, single bed and cot) with en-suite bathroom.
• Lounge: a comfortable lounge area with views of the Camel Estuary. TV, CD player, DVD and radio.
• Kitchen / Diner: a well equipped open plan kitchen and dining area.
• The Barn is decorated with sumptuous cottons, wooden floors and contemporary original art.
• Facilities include:  Central heating/Fridge/Freezer/Gas cooker/Microwave oven/Dishwasher/Coffee maker/Washing machine/Tumble dryer/Iron and ironing board/Two bathrooms each with electric shaver points/Hairdryer/Bathrobes, towels and linen provided/High chair/Cot/CD player/TVs/DVD player/Radio/Designated parking. 

• The Barn is reached via an iron spiral staircase. It is not suitable for wheelchairs or prams. Please ask when booking if you have any concerns about access to the property. A copy of our access statement is available upon request.
 
• Sorry - no pets

 
• The Barn is a no-smoking property. 
 
Touring Facilities (Holiday Parks) 

• None

 
Additional Information 
 
• Padstow is renowned for its restaurants and fine cuisine and Pescadou restaurant is a jewel in the crown. Fashionably blending ancient with modern design, Pescadou caters for every eventuality from the celebratory dinner to the casual lunch. 

• Using fresh local produce and fish often straight from the quay outside, Pescadou restaurant offers an extensive menu of fish and seafood dishes complemented by a fine selection of wines.    

 
Address: Old Custom House, South Quay, Padstow, Cornwall.PL28 8BL 

Telephone:  tel: 01841 532359 

Fax:  fax: 01841 533 372

Email:  oldcustomhouse@staustellbrewery.co.uk

Website:  www.oldcustomhousepadstow.co.uk 

Grid reference:  SW 920 750 GB Grid

 
Hours of operation:  Reception is open from 7.30am to 11.00pm

 
Future Plans 

• None

 
Contact Telephone and Email Address

We welcome your feedback to help us continually improve if you have any comments please phone 01841 532359 or email oldcustomhouse@staustellbrewery.co.uk