TERMS AND CONDITIONS
Reservations and Cancellations
If cancelled up to 48 hours before the date of arrival no charges will be incurred, if you cancel later than this the first night will be charged. In case of a no show the total price of your reservation will be charged. A deposit, cancellation charge and other conditions may apply to certain rates, as specified.charged.
Payment of Accounts
A signed credit card imprint will be required on arrival for further charges such as telephone calls, drinks etc, and any outstanding charges on departure will be debited.
Accounts can be settled in cash, MASTERCARD, VISA, DELTA, AMEX or MAESTRO card. Credit cards are authorised on arrival. Regretfully cheques (personal or company) will not be accepted on departure, and any deposit cheques must be presented in sufficient time (at least 10 days) for clearance.
Arrival and Departure
Arrival and Departure: Rooms may not be ready until 3.00pm on day of arrival, but guests are welcome to arrive early (even for breakfast!). On departure day, rooms must be vacated by 10.30am, and late check outs will be charged for.
Whilst the hotel brochure or web site is intended to give a fair representation of the facilities available, there may be occasions when certain facilities are out of use. Although every effort will be made to try and ensure that this does not happen, where it is unavoidable, then no liability shall attach to the hotel by reason thereof. If you require further information about any particular facilities or their availability please write well in advance of your holiday so that your queries can be dealt with. The hotel cannot accept responsibility for anything said to you by our staff outside the information given in the brochure or web site and tariff unless it is confirmed in writing. All information given in the hotel brochure, web site and tariff is correct at the time of going to press but services/facilities may be changed during the validity of the brochure.
The inn is not responsible for any property lost on the premises.
Guests may bring visitors into the Old Custom House by prior arrangement with management only. Charges and restrictions apply.
The Old Custom House has a non smoking policy. Due to new legislation smoking will not be permitted in any public area. Smoking is not permitted in any of the hotels’ bedrooms. Smoking is permitted on designated areas.
Where special arrangements are required, i.e. diet, room location, the hotel must be advised in writing. Whilst every effort will be made to meet these requests, they are not guaranteed and may be chargeable.
We love children at the The Old Custom House, for the comfort and relaxation of all our guest we do ask parents to keep their children under control at all times.
The inn operates the Challenge 25 initiative.
The “Challenge 25” initiative highlights the fact that “if you are lucky enough to look under 25 you will be asked to prove that you are over 18 when you buy alcohol”. Acceptable forms of proof are: photocard driving licence or passport accredited proof of age card. This applies to all residents and their children.
Maintenance and Improvements
As the hotel is now open all year round*, you may find that there is necessary maintenance, development or refurbishment work taking place during your visit. We will do our best to keep any noise and inconvenience to a minimum.
Please help us to make your stay a happy one: if something goes wrong on your holiday please let us know before you leave so that we can try to put it right.
We cannot be held responsible for the failure of public services eg gas, water, electricity etc, or for any disturbance which is beyond our control.
*Excluding Christmas Eve & Christmas Day
Discount codes can not be used in conjunction with any other offer.