All of our rooms are in a beautiful listed building which is situated right on the quay. All of our bedrooms are located on the 1st and 2nd floor and are accessed via steps, therefore, not suitable for guests with reduced mobility.

Guests with specific access requirements are advised to contact us where will be happy to provide advice and assistance.

Some of our rooms are large enough to accommodate a Z bed or cot, which are available to hire. Please call us to book to ensure you are allocated a room which is large enough.

Additional occupants aged 3+ years are charged 25% of the double room rate.

Breakfast is served every morning from 8:30am until 11:30am and is included as part of your room rate.

You can order from our breakfast menu, or please help yourself to our continental selection.

The main bar and restaurant also offer lunch and dinner. The team will be happy to reserve a table for you, just let them know. Explore our full menu here.

Check-in is from 4pm to 10pm, if you are arriving later please let us know in advance. We ask guests to check out by 11am on the day of departure.

There is WiFi available throughout the Old Custom House. Simply complete our sign-in form and you’ll have access to the internet.

Please note, this is not suited to extensive streaming or heavy downloads/uploads.

We permit dogs in a select number of our rooms. If you are planning to bring a dog, you must ensure that a Dog-Friendly Room has been booked prior to arrival.

Dog charges are £20 per dog, per stay. This charge is not included in the room rate and will be added as an additional cost on top of the accommodation rate.

Our hotel bedrooms and most public areas are pet friendly. However, as we do accommodate dogs on site, guests with allergies or sensitivities are strongly advised to notify the hotel directly in advance of arrival. While we cannot guarantee an allergen-free environment, we will always endeavour to meet individual requirements where possible.

Dogs are permitted in most areas of the hotel. Please speak to the team on check-in for full details. We politely request that dogs are kept on leads at all times in public areas and are not left unattended in bedrooms during your stay.

We ask that dogs are not left on their own in the rooms. Your dog is allowed with you in all areas of the Old Custom House except the main restaurant.

Included in this additional rate you will find our ‘Proper Dog’ hamper complete with tennis ball, Forthglade treats, biodegradable poo-bags and a Proper Job beer for you to take away with you.

All our rooms are complete with luxury toiletries, tea and coffee-making facilities, free WiFi and a hairdryer.

We’re lucky enough to be located in the centre of this bustling harbour town, which means sometimes it may be a little noisy during peak times and events – which are out of our control.

Please note, there is no air conditioning in the rooms.

Due to our prominent position in Padstow, we do not have parking. There is however a pay and display car park on the harbour, directly opposite the pub which is owned by the Harbour Commissioners and charges roughly £8.00 for 24 hours.

There is also a long-stay car park on Trevethan Farm, next to Tesco charging £3.00 per day. Should you require any further information please call us.

We do not have any EV charge points but you can find out more info hereabout the closest to us.

If you have booked through a third-party travel agent please refer to the agent’s specific cancellation terms. We do not pay commission on reservations to third parties without a prior formal agreement.

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Although we will try to accommodate special requests, all rooms are subject to availability.

Discount Codes are subject to availability and cannot be used in conjunction with any other offers. We reserve the right to amend or withdraw offers at any time.

Bedroom prices are per room, per night. Rates are inclusive of accommodation, breakfast and VAT. Minimum 2-night stay restrictions apply to Friday & Saturday evenings during peak times and also during the Christmas & New Year period.

You will need to provide your credit or debit card details to secure your reservation. We accept Visa, MasterCard, American Express, Maestro and Electron to secure a reservation.

Please note that full payment for your reservation will be taken between 48 hours prior to arrival and check-in. This will be debited from the credit/debit card used to secure your initial booking.

We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the property during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

If you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation, please contact us to discuss.